Effective Date: July 15, 2026
Thank you for shopping with Shohoz Bazar. Customer satisfaction is important to us. If you receive a product that is incorrect, damaged, or defective, we are happy to assist you with a return or refund in accordance with the policy below.
By placing an order on https://shohozbd.com, you agree to the terms of this Refund & Return Policy.
1. Return Eligibility
You may request a return or refund within 3 (three) days of receiving your order only if:
You received the wrong product.
The product arrived damaged.
The product is defective or not functioning properly.
2. Items Not Eligible for Return
Returns or refunds will not be accepted in the following situations:
You changed your mind after purchasing the product.
The product has been used, damaged, or altered by the customer.
The original packaging, accessories, manuals, or tags are missing.
The return request is made after 3 days from the delivery date.
3. Return Conditions
To qualify for a return:
The product must be unused and in its original condition.
All original packaging, accessories, manuals, warranty cards (if applicable), and free gifts must be included.
Proof of purchase (order number or invoice) must be provided.
Shohoz Bazar reserves the right to inspect the returned product before approving any refund or replacement.
4. Refund Process
Once your returned item has been received and inspected:
If your request is approved, your refund or replacement will be processed.
Refunds (where applicable) will be completed within a reasonable time after approval.
In some cases, we may offer a replacement instead of a refund, depending on product availability.
5. Return Shipping
If the return is due to:
Wrong product sent by Shohoz Bazar,
Damaged product,
Defective product,
Shohoz Bazar will bear the return shipping cost where applicable.
If the return does not meet the conditions stated in this policy, the request may be declined.
6. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched for delivery, it may no longer be eligible for cancellation.
7. Contact Us
If you need to request a return or refund, please contact us as soon as possible.
Business Name: Shohoz Bazar
Website: https://shohozbd.com
Email: hellojasim50@gmail.com
Phone: +8801766242170
Please include your order number, a description of the issue, and clear photos (if the item is damaged or incorrect) to help us process your request quickly.
Thank you for choosing Shohoz Bazar. We appreciate your trust and are committed to providing a reliable shopping experience.